Improve your game experience (8 Ball Pool)

This is a suggestion for those who feel that your game is running slowly, crashing or closing without apparent reason.

The information will be divided between platforms (web / mobile).

Troubleshooting steps for the web version of the game:
- Use Google Chrome, Firefox Mozilla or Microsoft Edge browsers for better performance
- If you are experiencing lag you should restart your browser
- Close all other tabs of your browser for better performance
- If you have your browser running for a while in background, you should restart it before playing
- Make sure you are using a stable and reliable Wireless connection
- If the above is not possible, try a wired connection and see if this improves

For the mobile version of the game:
- Close all applications using the multitasking function of the device
- Make sure only the game is running
- Try to restart the device and even reinstall the game if this is still not improving
- Make sure you are not using a Guest account before uninstalling and reinstalling

 We also suggest that at least once per week you clear the cache of your browser / device

If you are using a browser please check the following link, there you will find the information on how you can clear the cache on your browser:

Browser Troubleshooting 🌐

If you are using a mobile device:

You can check the following link to perform a troubleshooting on your device:

Android Troubleshooting 📱 

iOS Troubleshooting 📱

❗Also, make sure to perform a Troubleshooting Lost Connection Issues 📶 to minimize latency or connection issues.❗

Additionally, we suggest you to look into the available apps for your device to perform following actions:

• Set a password for when someone tries to open the application
• Junk file cleaning
• Phone boost
• Battery saver
• App to record/make a video of your gaming experience