Banned accounts

 

 

 

My 8 Ball Pool account was banned, help me, Miniclip!

 

Unfortunately your account was banned because our system has tracked multiple exploit attempts from your account. Exploits include, but are not limited to, trying to transfer coins between accounts, and using third party game modifiers.

 

Please note, permanent bans will not be revoked or removed.

 

You might have some questions regarding this, to make it easier to understand and figure out what is happening, please take a look at the following information:

 

I was banned but I didn’t use any 3rd party applications or transferred coins!

We have a very reliable system that tracks and removes players from game when there is enough proof of exploits. Only accounts which repeatedly breach our Terms & Conditions are permanently banned.

 

I would like to see proof.

Miniclip will NOT be sharing its tools and methods for finding and proving misuse and inappropriate behavior. Miniclip will also not provide you with the amount of instances or the dates on which they were tracked.

 

Someone else was playing with my account, it wasn’t me!

The security of each account is the responsibility of the owner as per the Terms & Conditions

 

But I received no warning!

Miniclip reserves the right to ban an account without it being previously flagged if such action is considered necessary.

 

Can I reopen my account, unlink it from Facebook or remove my email account?

No. If your account was Permanently Banned it will not be re-opened, deleted, reset or any details changed to it. The email associated with that account will not be usable to create a new account.

 

I made purchases, is there anything you can do?

As a goodwill gesture we exceptionally offer to credit purchases made in the last 6 months in the banned account into a new account (created in the past 3 days).

For that you will just need to create a new ticket where you will add in the title “Transfer purchases from banned account” and include in the ticket both your receipts and your new unique ID.

Please note we will need screenshots of the full purchase receipts. Only purchases for which we receive full receipts will be credited onto the new account and we will only credit cash and coins, no special items, these will be credited as cash/coins.

Please check the following link that you will find how to get all the information you need:
https://support.miniclip.com/hc/en-us/articles/221215368

 

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