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Connection issues

If you are having connection issues in Soccer Stars such as not being able to connect, slow connection error or the connection dropping in the middle of the game, let's try the following troubleshooting steps to minimize this: 

  • Restart the game
  • Turn Airplane mode ON, wait 10s and turn it back OFF
  • Restart the device
  • Make sure you are running the latest version of the Game
  • Make sure you are running the latest possible version of your Operating System
  • If the issue is happening while on WiFi, check if the same happens in Mobile Data
  • If the issue is happening while on Mobile Data, check if the same happens on WiFi
  • If it only happens on WiFi, try to restart the Router if you can
  • If you can't restart the router, forget the WiFi connection and add it again
  • If it only happens with Mobile Data, check your SIM Card for dirt or damage
  • If you are using a connected account (such as Google or Facebook) make sure to go to settings, logout from that account and restart the device. Log back in after the device is ready

 See if the issue is still persisting. If so, please open a ticket with Miniclip Player Support.


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