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I can't see the shop or make an order!

iOS:

Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order.
 
If you’ve made an order that has been processing for 24 hours or more, please contact iTunes Support.
 
If you are not waiting for a purchase, please check the iTunes in-app purchase restriction guide for further information.
 
Android:
 
Google processes all payments made through the Google Play Store.
To resolve any related purchasing issues, please consult Google’s Support site here. 
 
Emergency troubleshooting: 
Payment method greyed out / “not eligible”  
1) If you are trying to pay with a credit/debit card, check the expiration date & billing address: 
Sign into payments.google.com
In the left-hand navigation, select “Payment Methods”
Check the card’s expiration date and billing address
2) Check if the billing country and the legal country at payments.google.com match 
Sign into payments.google.com
In the left-hand navigation, select “Payment Methods”
Check the payment methods’ billing country
In the top right corner, click on the “gear” icon to access the “Settings” page
Check the legal country 
3) Try a different payment method
 
Payment method is declined by card issuer or carrier (usually “Payment method declined” error triggered): 
Contact card issuer or carrier OR try a different payment method
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