Sometimes you may notice that a certain amount of coins missing from your game. This may happen due to several reasons.
Since you can use coins for most of the purchases in-game, it's normal that you buy something and actually forget about it. This might happen when you:
- purchase cues;
- upgrade cues;
- join tournaments;
- lose a match;
- cue auto charge;
Always look for one of these topics first, they offer the most common reasons for a balance difference.
Besides these, your account might also have been flagged for suspicious behavior, which happens when players use exploits in any one of our games.
If this was your case, we were forced to reduce your balance giving you the chance to start over and play the game properly without modification or exploits.
Please note that these suspensions can occur due to players having apps or tools installed on their devices that would allow them to modify or help them play the game.
In case you have any app like this installed on your device, make sure to uninstall these apps or tools immediately before a permanent ban is placed on your account.