You try your luck with a spin and, all of a sudden, this is what you see:
Can you imagine! 25k coins with one spin, that's really lucky! You get back to your account and you noticed your balance is the same. What happened to the coins?!
Unfortunately, this is actually a visual glitch that may happen with any high prizes (25k coins, King Cue, etc). You can see in the following picture that whenever you actually complete a spin, a collect button will appear in the bottom of the screen.
If you do not see this button, then that spin doesn't count and you won't win the reward that is displayed. This is mainly related to connection issues or even background applications on your device, so always check your internet connection and see if everything is working properly.
We recommend not having background applications running that are not necessary and also checking if your storage and memory are enough. This should help the game run more smoothly.
Please check this page for some tips on how to improve your gaming experience.
We understand this is frustrating, but, unfortunately, some bugs/glitches are bound to happen in any game. We try to fix these as soon as possible and are currently working on this one.