How to Restore Plague Inc. Purchases
Sometimes the Play Store server doesn't sync, even if you were already charged, but don't worry there are steps you can take.
First use the "restore purchases" which should fix the issue immediately.
In the event the "restore purchases" button doesn't work, please select the same items you have purchased before and go through as if you were buying them. Don't worry! The game will open a Play Store window but, once you tap to purchase the item, the server will verify that you were already charged for your items and will simply unlock them for you without charging.
Note: This will only work with the same Google account with which you purchased it set as the main account on your device.
If you have still not received your items, please try to clear Google Play cache. To do this go to "Settings">"Applications">"Manage Applications", look for the Google Play icon and select it. Press on "Clear Cache". Run the game again and try the restore button once more (you can also try to "buy" it again).
Make sure you confirm the purchases you have here:
If you are using a Kindle device (Amazon Version), please click the Restore Purchase Button inside the game. If it doesn't work, contact Amazon Customer Support.
Was your problem not solved?
If you followed the above steps your issued should be solved. However, there are a few key details that might be still causing a problem.
1) You switched from an iOS device to an Android device, or vice versa. Unfortunately, these are two different versions and we do not currently have a cross platform feature. The same applies to the Steam version.
2) The email the Plague Inc. app is using is not the same that made the purchases, nor is it the same being used by the Google Play Store App.
Follow this link to learn How to find Your Email in Plague Inc.
If this is the case. Log out of your account and close the app. Re-start Plague Inc. and the game will ask you to select an account: Tap "use another account".
3) The process actually worked. It is not uncommon for players to not realize the process has worked. This might be due to some of the progress not being restored.
Follow this link to learn "How To Restore Your Progress".
Some of the game's content can be unlocked either by purchasing it or by playing the game. This means that, if in another device you had the Necroa Virus unlocked through gameplay, restoring purchases alone will not unlock this virus in a new device.
The easiest way to find out if the process worked would be to look for the previously purchased items. If you're not able to re-purchased them because they are not visible this means the process worked. Our most sold item, Plague Inc. Full Version, is fairly simple to figure out if it has been restored: if you are able to Fast Forward during a game, the app has recognized the purchase.
Keep in mind that is not possible to only have some of the purchases restored and not others.