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Cannot Install - Error code 963 / 907

These two errors 963 and 907 while trying to Install a game or download an update are a very common issue in the Play Store.

The main reason for this to happen is because, for some reason, the Play Store is trying to attempt to save portions of a downloaded application on the SD card.

If your Device does have an SD Card please try the following Steps:

  1. Settings
  2. SD card and Phone storage
  3. Unmount SD card

Unmounting your SD card is basically deactivating any interaction your phone can have with your Card, to put it simply it is as if the card is not there.

If on the other hand you do not have an SD Card on your device please follow these Steps:

  1. Go to the "Settings" section of your Android phone
  2. Select "Applications"
  3. Go to "Manage Applications" and there click on "Google Play"
  4. Press the "Force Stop" option and following this "Clear Data"

Please be aware that this action may clear application information for the game such as account information.

We hope this article will help you continue to enjoy our games!

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