Cannot login on Facebook - "Oops! We've had trouble connecting to your account."

Hello!

Are your trying to login to 8 Ball Pool Multiplayer but this error is showing and you are not able to login?

This means there is something blocking the access to the game and the main reason for this to happen is that your browser maybe blocking necessary Cookies for the game to work properly.

Make sure your have your Third Party Cookies are enabled, disabling these may cause several websites, including our games, to not work as intended.

Here are some steps according for some browsers:

Microsoft Internet Explorer 8.0 - 10.0

  1. Select "Tools";
  2. Click on "Internet Options";
  3. Select the "Privacy" tab - here you can adjust how much privacy you wish to have while browsing sites, normally it is Default at Medium;
  4. Click on "Advanced";
  5. Tìck the "Overrride automatic cookie handling" - at this point select "Allow" on the Third party Cookies colum. 

Firefox 7.0 and newer

  1. Select "Tools";
  2. Click on "Options";
  3. Select the "Privacy" tab - here you will have to set the "Firefox will:" setting to "Use custom settings for history"
  4. On "Accept third-party cookies" select the option "Always"

Google Chrome 5.0

  1. Select "Cutomize and control";
  2. Click on "Options";
  3. Select the "Under the Bonnet" tab
  4. Click on "Content settings...";
  5. Open the "Cookies" tab - from here just adjust the cookies behavior making sure it is accepting Third Party Cookies.

If you still have troubles or are using a different browser please feel free to contact us so we can see what we can do to assist you!

Have more questions? Submit a request
Powered by Zendesk