If you purchased something and did not receive what you expected, or have received nothing at all, do not worry, you will get what you deserve!
Purchases might take up to 48 hours to be delivered to an account. We also recommend restarting the game, since a new connection to the server might help in this type of situation.
If you don't receive your purchase within 48 hours, please open a new ticket in English and we will be happy to help you!
In order to understand why you have not received your purchase and fix this issue, we will need the following information sent to us:
Your unique ID: (you can click on the name of the game you are playing to understand how to find your ID)
- 8 Ball Pool
- Basketball Stars
- Bowling/Archery King
- Dude Perfect 2
- Hockey stars
- Miniclip account
- Soccer Stars
- Football Strike
- War Wings and other games
The receipt of your purchase: (We will give you some examples that may help you find your receipt you just need to click on the name)
- Google Play - click on each purchase to get the full receipt. You can also find receipts in your email inbox.
- Xsolla (at this moment we do not have an article to help you find the receipt but you can click the name and you will be redirected to their customer support that can provide that information)
Please bear with us, this will make the process faster and will allow us to understand the problem.