As a goodwill gesture we exceptionally offer to credit purchases of Non Consumable Items* made in the last 6 months in the banned account into a new account (created in the past 3 days).
*Non consumable items are all items that cannot be used over time such as Cues and Avatars. in game Currency, Surprise and Victory Boxes, as well as Minigames, and by extension their contents, are considered consumable items and will not be credited.
For that you will just need to create a new ticket where you will add in the title “Transfer purchases from banned account” and include in the ticket both your receipts and your new unique ID.
Please note we will need screenshots of the full purchase receipts. Only purchases for which we receive full receipts will be credited onto the new account and we will only credit cash and coins, no special items, these will be credited as cash/coins.
Keep in mind that if we notice any abuse of refunds relating to purchases you will not be eligible for any kind of credit and no action will be taken on these requests.
Please check the following link that you will find how to get all the information you need: