Video Ads related Issues (FAQs)

• I didn’t receive video offers

These promotions are created by 3rd party (Non-Miniclip) companies and we have no control over. We don’t know when and who receives those offers, but we hope you will start to receive those offers soon. Have a bit of patience.

• I watched the video but didn’t receive my reward

It can take up to 24h to receive the reward. So, we ask you to have some patience and ask you to try the following:

1. Log out and log in again
2. Wait 24h

If this doesn't help, please contact us through here: https://goo.gl/FZ854P and make sure that you provide us with:

- your unique ID

- the date when you watched the video

- reward and amount that you were promised.

When submitting a request, please select the issue that you are having as Game related issues and Questions, followed by Problem with offers and promotions, Video offers and the problem you have with the video.

Read More:

How do I find my User ID?