Breaching Miniclip’s Terms and Conditions will lead to a permanent ban of your account.
Please note, permanent bans will not be revoked or removed.
If you have any queries relating to your ban, please read the Q&As below which may provide clarification on any queries you may have.
- I was banned but I didn’t use any 3rd party applications
There are a variety of reasons why your account may have been banned, however in every case it will ultimately be due to a breach of Miniclip’s Terms and Conditions.
Please note that Miniclip has reliable detection systems in place which track suspicious behaviour, and if there is sufficient evidence available Miniclip will ban players to prevent the player from negatively impacting the game experience for other users.
- I would like to see proof
To preserve the security systems currently in place for 8 Ball Pool, Miniclip will NOT be sharing its tools and methods for finding and proving misuse and inappropriate behaviour. Miniclip will also not provide you with the number of instances or the dates on which they were tracked.
- Someone else was playing with my account, it wasn’t me!
The security of each account is the responsibility of the owner as per the Terms & Conditions. Therefore, it is important for players not to share their login details with anyone or insert them into third party websites or applications and not those owned by Miniclip.
- But I received no warning!
Miniclip reserves the right to ban an account without it being previously flagged if such action is considered necessary in the circumstances.
- Can I reopen my account, unlink it from Facebook or remove my email account?
If your account has been Permanently Banned it will not be re-opened or reset, and no personal details on the account can be changed. Your email, Facebook, Google or Apple account associated with the banned account cannot be used to create a new account.
- I made purchases, is there anything you can do?
If your account has been Permanently Banned you will lose all your currency and access to your purchased items. You are not entitled to any reimbursement, refund, or any other compensation, except at our sole discretion.