Our team is aware that a group of players lost access to the Pro Pack when updating the game to the new version.
Just to clarify, your Pack isn't lost. It's possible that you just upgraded your game and while logging in to the game the email you used to make that purchase wasn't on your device.
Now, if you had the Pro Pack purchased you will keep the equivalent weapons and avatars unlocked on the new version. Your Battle Points were converted to coins. If you had saved controls on the previous version, unfortunately, you will need to set them up again on the new version.
If you are missing the Pro Pack PLEASE make sure you have the correct Google account and the same email you used to make the purchase of the Pro Pack on your device so you can have access to it on the new version.
If you are confident that you are using the same email address please make sure to contact us via web-form and provide us with the purchase receipt of your Pro Pack or any other purchase you made on the game and the email address you used to make the purchase(s).
Also, if you lost your account Rank we will need a screenshot of your previous Rank.
On the Subject of the ticket please write "What happens to my Pro Pack/Rank on the new version?"