Here at Miniclip, we're always concerned not only about promoting fair play but also about keeping your device safe from any malicious software.
As a means of restricting the use of modified game versions, we are now only offering support to official versions of our 8 Ball Pool game.
If you're contacting Miniclip's Player Experience, please make sure that you're not using any kind of third party modifications in your device and also that you have downloaded the game either from the Google Play Store or the App Store directly.
Also, please keep in mind that the use of modified versions of our game may lead to severe technical issues which Miniclip is not responsible for, including gameplay, connection and even transaction/purchase related issues.
This support suspension is not permanent. After a cool off period you are able to contact us again. in that case, please make sure you remove all modified versions, or third party software from your device, wait some time, update your game to the latest official version and contact us again with your account's Unique ID.