Due to the high volume of accesses registered in 8 Ball Pool in these past few weeks and in order to provide the best gaming experience to all of our users, login into our game may take longer than usual.If you're still not being able to access 8 Ball Pool and are facing constant disconnects or slow connection warnings in-game please try the following troubleshooting steps:
- Restart the game
- Turn Airplane mode ON, wait for 10s and turn it back OFF
- Restart the device
- Make sure you are running the latest version of the Game
- Make sure you are running the latest possible version of your Operating System
- Remove apps that might be running in the background
- Uninstall and reinstall the game
- If the issue is happening while on WiFi, check if the same happens in Mobile Data
- If the issue is happening while on Mobile Data, check if the same happens on WiFi
- If it only happens on WiFi, try to restart the Router if you can
- If you can't restart the router, forget the WiFi connection and add it again
- Test the game with a different device
We are trying to avoid people losing connection to our servers. Most of the times, especially when you play against users with a bad internet connection, you get a connection lost notification but they were the ones getting disconnected!
Thank you for your patience!
🎱 The 8 Ball Pool team!