Did not receive my purchased items in Golf Battle! What to do? 💳

If you did not receive the items from a purchase here is a list of things you need to know and to do: 

• Purchases might take up to 48 hours to be delivered to an account.
• We recommend restarting the game. A new connection might help in this type of situation! 

If you do not receive your purchase within 48 hours please contact us at: mcgam.es/2jYqOVl and provide us the following details: 

1. Game name;
2. Unique ID; (How do I find my User ID?)
3. Screenshot of the full receipt (check how to find a receipt or how a receipt should look like: How to find a receipt of your purchase?)
4. Content of the offer (if you received some of the items, which items are you missing?)

If your purchase was done using an Android device:

-A refund can be processed or missing items can be credit after investigation;

The full receipt of the purchase will show the Transaction ID, which looks like "GPA.XXXX-XXXX-XXXX-XXXXX". A screenshot of the purchase with this ID is key for us to investigate the issue.

 If your purchase was done using an IOS device: 

-Miniclip is unable to process refunds but missing items can be credited after investigation;

To request a refund from iTunes, please do the following:

• Go to https://goo.gl/C8MRdd
• Sign in with your Apple ID and Password
• Find the purchase this is related to and press "Report a Problem"
• Choose the problem and write a description if required.
• If just requesting a refund, select "I would like to cancel this purchase"

Cancelling a purchase will only be possible during the 14 days after the receipt is issued. You should receive this refund in five to seven working days.

 If your purchase was done using a PC: 

-Miniclip is unable to process refunds but missing items can be credited after investigation;

To request a refund from Xsolla, please do the following: 

• Go to https://refunds.xsolla.com/ and fill in all the requested details 

Remember, when performing a purchase make sure you are using a strong network connection so no errors or sync issues happen during the transaction. 😉 

When submitting a ticket please make sure to always reply to the same ticket. Do not create new tickets about the same subject. The investigation might be affected or even take longer due to this. Thank you!