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3 comments

  • Hanna

    Hi Angela, 

    This is a new issue for us. Do you mind submiting a ticket via Web Form (if you haven't done that before) and give all relevant information?

    Thank you!

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  • Angela Hill

    hello, yes I submitted a ticket and have got a response that they would forward to developers for further investigation. I sent the pictures and a video. I just posted this thinking someone else may have had the same problem. I contacted Amazon too but they didn't have a solution, just clearing the cache. I thought maybe there was some setting, etc that could be changed? it's really no big deal, it would just be interesting to figure out what is causing it. If it was due to getting the 10 inch tablet instead of the 8, you think someone else would have had the trouble. thanks 

     

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  • Hanna

    Great to hear! And yes, posting here is wise because there might be someone, who has figured out a workaround for this bug until our tech team manages to fix the issue. 

    Allowing community to share ideas was the main reason, why we opened this option to the players :)

    I hope you find a solution soon or this will be fixed!

    Happy Holidays!

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