Submit a request

Please choose the game

Please select game from drop-down menu

What kind of problem do you have with your account?

Please choose the best option below.

Please choose what kind of Data related question do you have

What kind of problem are you experiencing with login?

What can't you remember?

Please choose the correct option

What kind of error message or warning did you receive?

What kind of help do you need with the account?

What kind of account do you want to unlink?

What type of Ban do you have?

Please choose type of issue you are having with the purchase

Please specify why do you wish to make a refund

Please choose what kind of difficulty are you experiencing with the purchase

What kind of issue are you having with the purchased items?

What was the payment device / method you used to make the purchase?

Please choose the payment device / method you used to make a purchase

What was the name of the Deal/Promotion?

Please let us know, what was the deal/promotion you purchased or tried to purchase.

What was the name of the Product you tried to purchase?

What was the email you used to make the purchase?

Please tell us, what is the email associated with the Google Play, Tapjoy, iTunes etc account that you used to make the purchase.

What was/is the payment value of the purchase?

What was the payment value that deducted from your account? If there was several, payments please indicate everything separately.

What was the quantity your were supposed to receive?

What was the product you actually received?

What was the quantity your actually received?

What kind of technical problem are you experiencing with the game?

Please choose the most accurate option:

What kind of problem are you experiencing with Connection?

What kind of error message did you get when you tried to connect to the game?

In which part of the game were you when it happened?

Where did you notice lagging of the game?

Can you choose the best description of the event?

What kind of game related issue are you having?

Please choose the issue you are having with your in-game currency

What type of promotion/offer is causing you issues?

What kind of problem do you have with the video offers?

Please choose the most appropriate

What was the date you tried to obtain/purchase the promotion?

What was the name of the promotion?

Please select the minigame that is causing you problems

Please specify where did you notice inappropriate behaviour

What kind of inappropriate behavior did you notice?

What is the user ID of the person you are reporting?

What is the username of the reported user?

Please choose what kind of cheating is the person doing?

If necessary, please describe the hack/cheat type

What is the User ID of the user you are reporting?

What is the Username of the user you are reporting?

What was the channel you used?

Did you play via Miniclip website, our mobile app or Facebook Messenger?

What is the version of the game?

Can you please specify, what's the version of the game you were playing when the issue occurred?

What is the model of your device?

Please tell us what was the device and model of your device (for example iPhone 6) that you used when the problem occured

What is your operating system?

What was the operating system of your device, when the problem occurred?

What is the version of your operating system?

What was the version of your operating system (i.e iOS 10.3.3) when the problem occurred?

What is the Operating system & version of your computer?

(i.e Windows 10, macOS High Sierra etc)

What kind of browser are you using?

What is the version of your Browser?

What kind of login are you using?

Please choose what kind of login are you using to access the game? Facebook, Google, Miniclip or is it a Guest account.

What is your location?

In which country were you, when you were playing the game?

What is your network

Please select network you were using, while playing the game.

Who is your mobile operator?

What is your username?

Please enter miniclip username. If you don't have one please leave blank