You've sent a message to our Support but you still haven't received an answer. What now?
During certain events, like the Holiday Season, the amount of contacts we receive increases, so it is expected that we take a little bit more time to answer your requests. But do not worry, we try to get to everyone as fast as possible!
Take into consideration that sending several messages about the same issue won't decrease the amount of time you will be waiting. Actually, it will increase, because the previous emails will be deleted, since they are duplicated, and you'll keep getting pushed back to the beginning of the queue.
When a player opens more than 5 new tickets regarding the same issue, he/she will be considered a spammer. Because of this, is it possible that a suspension will be implemented to that said player and follow up tickets will be automatically ignored.
It is in your best interested to keep the amount of opened tickets to a minimum. This way, we can get back to you and other players faster! :)
Comments
2 comments
some crazzy person take my shot why .my net evrything is ok when i put the boll other person stole my shot what is problem pleas fix this problem why my shot other person get back
If I send 5 different emails, each unique with new information to add to a specific support request, then there are no duplicates and none shall be deleted.
Moreover, closing cases and marking them as 'solved' when nothing was solved, is not OK.
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