Sometimes it may seem like your coins or gems have disappeared. We keep a record of all balances. Common reasons include:
1. Cue Recharge Costs
- Check if your cue is set to auto-recharge.
- Tap your cue to see the current charge and the Gem cost to recharge.
- Auto-recharge will automatically deduct Gems when needed.
2. Account Flagged or Coin Suspension
- Accounts flagged for violating Terms & Conditions may have coin access restricted.
3. Logged Into the Wrong Account
- Make sure you are logged into the correct account.
- Using a different login method (email, Facebook, etc.) may create a new account or log you into a different existing account.
4. Matches Played
- Coins can be spent if matches are played and lost.
- Consider whether friends or family may have used your account.
5. Suspicious Activity or Hacked Account
- If you suspect unauthorized access, contact Customer Support immediately with details.
🎱 More Tips & Official Info
For more information and tips, visit:
CherryPop Games FAQ – Mobile (Snooker Blitz)
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