Hi there!
We're aware some players are encountering unexpected server delays affecting logins and access to in-game features - including the Pool Pass. Please rest assured we're working to ensure everyone can claim their free 15 Years Cue and join the anniversary celebrations as soon as possible.
We will update this article as soon as the issue has been resolved. And in the meantime, if you have any questions about other topics, please feel free to contact us.
We appreciate your patience and understanding while we work on this. Please keep an eye on the game and our official channels for any further updates.
Thank you for celebrating 15 years with us!
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