Before moving forward with your account's deletion process, Miniclip strongly suggests you read information below to make sure you are fully aware of what will happen with your account and account's data after the deletion has finished.
By deleting the game account, Miniclip deletes:
- Your game account;
- All purchased and gained items on that account;
- All progress, levels of that account;
- Access to your account as it will no longer exist;
- All personal information related to that specific account, including from our email marketing database.
This does not apply for data we are legally allowed or required to maintain, such as for tax and accounting purposes, unresolved disputes, and security or fraud prevention.
Here are some Frequently Asked Questions for you that might help you decide what to do:
- Account related questions
- Questions related to the deletion process that started from the game
- Other questions about the deletion process
- Limitations of the deletion process
- After the account is deleted
Account related questions
⁉️ I just want to unlink my game account from Facebook/Google/Apple account, but I want to keep my game account and progress. Is the deletion right action to take?
NO. If you proceed with your account deletion, your game account and all associated information will be deleted. Please read more here about the difference in deletion and unlinking process.
⁉️ I want to reset my game statistics (keep the account and all items, but have all statistics reset to 0). Is the deletion right action?
NO. When you delete your account all information, including purchased and gained items in the game will be lost. Additionally, resetting your account is not currently available for Miniclip games.
⁉️ My game account was linked with Facebook/Google/Apple account. Does the deletion process break the link between game and that account?
If your account was connected with Facebook/Google/Apple we strongly suggest deleting the login access from your Facebook/Google/Apple account with the game app. Please read here for further instructions. If you don't revoke access to the game app, next time you enter the game a new account might be automatically linked with your Facebook/Google/Apple account.
⁉️ Does deletion of my account delete also a game app from my mobile phone?
NO, if you want to delete the game app from your mobile phone you have to delete it yourself.
Questions related to the deletion process that started from the game
⁉️ What is the Grace Period?
Grace Period is the time period when Miniclip allows you to cancel the deletion process without losing any of your account related data.
⁉️ How long is the Grace Period?
The Grace period lasts 7 days. Meaning from the moment you click on the "Delete" button in the game and confirm that you wish to delete the account you have 7 days to cancel your deletion request.
⁉️ How do I understand that I'm still under the Grace period?
You can check that by:
- You are still able to log into the account using your old login credentials;
- You receive a Pop-Up* in the game with a text "Your account is Scheduled for deletion"
It will also show how many days have left until the deletion process of your account really starts process starts.
* In some games the pop-up is unavailable, but you are still in Grace Period if you are able to log into the game account.
⁉️ Why there is a Grace Period? I want to delete the account NOW! Is it to annoy me?
Throughout the years we have noticed that many players request to delete their account, but during the deletion process change their mind.
Miniclip wants to make sure that when we permanently delete the account you are absolutely sure that you wish to delete all your data.
⁉️ Can I cancel the deletion process once it has started?
YES, as long as you are still under Grace period.
If you see the cancellation pop-up in the game, then you simply need to click "Cancel" on the pop-up.
If the Grace Period pop-up is not visible, then please contact the support team via the email you have received from Miniclip or send us an email via dataprotection@miniclip.com with your cancellation request. Please bear in mind, that in some cases cancellation may not be possible.
⁉️ I have cancelled the deletion process already, but now I'm sure I want to delete the account. Can I request the deletion of my account again?
YES, there are no limits for requesting deletion again.
⁉️ Can I cancel the deletion process several times?
YES, you can.
⁉️ Can I make a Data Access request during the Grace Period?
YES, you can. But we strongly recommend you cancel the deletion process before. Once the Grace Period finishes all your data will be deleted and we are unable to fulfill your request.
⁉️ Can I create a new account during the Grace Period?
YES, you can, but not with the same email/Facebook/Google/Apple account as it is still linked with the old account.
After the account is deleted
⁉️ How long does it take to delete the account?
After the grace period your game account will be deleted within 24 hours. Deleting the rest of your personal data associated with the game account might take up to 30 days.
⁉️ Why does the deletion process take so long?
Miniclip always tries to delete data as soon as possible. But it is a very complex process that involves several databases and collaboration with 3rd parties.
⁉️ Can I make a Data Access request after the Grace Period?
YES you can request your Data, but as your personal data associated the game account has been deleted, there is no information Miniclip is able to send to you.
⁉️ I have made purchases on my account. Will I get a refund after I delete my account?
NO, according to Miniclip Terms and Conditions. You are not entitled for a refund if you delete your account.
⁉️ After the deletion process, when I open a new account will I get my purchased/gained items back?
NO, the deletion process deletes all data about the account and you are not able to recover any virtual item that you had on a deleted account.
⁉️ Can I create a new account after the deletion process has started or finished?
YES, you can.
⁉️ My account is supposed to be deleted, but when I open the game, I still see my account?
Please rest assured, your game account has been deleted. Sometimes it happens when the link between your game app and Facebook/Google/Apple login is not disconnected by you before you open the game app again. In those cases a new account, that is created, gets automatically linked with the Facebook/Google/Apple login.
If this is not what you wanted to happen then please delete the newly created account, disconnect your Facebook/Google/Apple account from the game app. And create a new account.
Please read more here how to disconnect your Facebook/Google/Apple account from the game app.
If you are still unsure, please contact the support team via: https://support.miniclip.com/requests/new for further assistance.
⁉️ My account is supposed to be deleted, but I'm unable to link my new account with my Facebook/Google/Apple account? Why?
There might be several reasons why you are unable to re-link your Facebook account with a new game account. Those options are:
- Without understanding, you already linked Facebook with a new account. The easiest way to check it is to try to log into the game via https://me.miniclip.com/login or from a different device and choose an option "Login with Facebook". If you are able to log into the account, it means this is the account that was linked with your Facebook account and you cannot link it to the one you are trying to link at this point.
- If during a deletion process we detected that your account was flagged in our system due to some illegal activity, then your Facebook account is blocked and you cannot re-link your Facebook with a new game account.
- Sometimes without an obvious reason Facebook does not allow you to link your account again. It's rare but happens once in a while. That is also a reason why we always warn players not to use the deletion process as an account reset measure because instead of reset you might block your Facebook account permanently.
⁉️ How can I create a new account?
Please read for further instructions from Why and how to save a guest account
Other questions about the deletion process
⁉️ I have more than one account will all my accounts be deleted if I request deletion for this account?
NO, we delete only identified data related to the account you request us to delete. If you have more than 1 account that you wish to delete you need to initiate the deletion process for each one of those accounts from the game, via https://support.miniclip.com/requests/new or dataprotection@miniclip.com email.
⁉️ I have accounts also in other Miniclip games, will the deletion process delete my account in other games also?
NO, as indicated above, we delete only identified data related to the account you request us to delete. If you have more than 1 account that you wish to delete you need to initiate the deletion process for each one of those accounts from the game, via https://support.miniclip.com/requests/new or dataprotection@miniclip.com email.
⁉️ Will you delete 3rd party data also?
When possible and required to, we notify our 3rd party partners that you have requested a deletion of your account data. But the Third party Services like Facebook and Advertising partners may collect information in accordance with their own terms and privacy policies, like information you share/have shared with them directly or about your use of the Games. Please read more from our Privacy Policy.
⁉️ My account was banned if I delete my account will it unban my account?
NO, your account will be deleted and you are not able to get the old account back. Read more from “Limitations” section
⁉️ Are there other limitations I should know?
YES, please check the section "Limitations"
Limitations of the deletion process
⁉️ Will all my data related to the account be deleted?
Miniclip may keep data that we are legally allowed or required to maintain, such as for tax and accounting purposes, unresolved disputes, and security or fraud prevention.
⁉️ My account was banned and/or I had previous suspensions, can I use the linked email, Facebook/Google/Apple account again to create a new account?
This depends on the game and suspension you have received. In some games if your account has been suspended or banned you cannot use your email or Facebook/Google/Apple account again.
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