Support Home Page:
Our Knowledge Base is very easy to navigate.
When you enter our Knowledge Base you will see a search bar.
Here you can search for keywords that represent your problem. For example, if you are having issues with your connecting, type in words like "Lost Connection". This will show the most relevant articles for your keywords.
Below these, you'll find the categories for the articles:
In these sections, you can find a wide variety of articles. Please read through the articles to see if the problem you are experiencing has already been explained or solved on our Knowledge Base.
Pressing one of these categories will take you to another page, where you'll be able to see the different articles:
At the bottom of the initial page, you can see the promoted articles:
These articles are the "Hot Topics", and they refer to known situations currently being addressed. Check these for more information.
If you are not able to find the help you need in our Knowledge Base, you can submit a ticket.
How to Submit a Ticket:
** IMPORTANT NOTE ** - DO NOT submit more than one ticket, as this will not speed up the resolution of your problem, in fact, it will only delay it.
On the top of our page, near the Miniclip logo, you can find the "Submit a Request" button.
Once you click this, you enter the submission form, in which you must provide information about your issue.
It is very important that you send the correct information, since the more information you provide, the faster we can get to your ticket and help you accordingly.
It will be mandatory for you to complete some steps first, in order to send your ticket. You must add, always:
Game - It is really important for us to know what game you are playing, as this will help us check information much faster and accurately.
Your Email Address - This is the email in which you will receive the answer from our support.
Subject - On this field, please add a brief explanation of the problem. For example, if you are missing some item, you can type "Missing Item". This will help us filter throught your ticket much faster. Some related articles will pop-up, with relevant information. Check these before you send a ticket, maybe you by actually solve your issue without our help!
Description - Please provide us with the email with which you have your account registered or the email you made your purchase with, if that is the case. On this field, please provide additional information about the problem. For instance, you can say when or how it happened, or just specify what is wrong with the game.
Attachments - You can attach a screenshot of your problem if you think it will help us understand the problem you are having.
After you finish these, several other categories may have appeared. You should always try to fill them as much as possible since it will provide us with much-needed information. This decreases the amount of time you have to wait for our answer and a fix to your issue.
Checking your existing tickets:
To check your existing tickets, please go to the top of the page and, as shown below, click on "Check your existing requests".
Here you can view the ticket you opened. You can see your original message, add more information or any additional remarks you previously forgot.
If the ticket you submitted does not appear on this page, you can click on the link that appears on the right to view your closed or pending tickets. If you have any closed or pending ticket, you can respond to it by simply texting again. After this, the ticket will be reopened and a member of the staff will reply to you again.