Troubleshooting Lost Connection Issues 📶

Playing with a poor Internet connection could lead to disconnections from the game (influenced by a player), lag while playing or navigating the game interface (influenced by the player and the opponent) or app crashes (influenced by player). 

While playing our game, please take into consideration that:

• Online multiplayer games require a strong, stable connection to constantly interact and exchange data with the server from all players. 
• Full Wi-Fi bars or mobile (cellular) data coverage alone is not always enough to guarantee a solid connection. The number of bars displayed does not directly correlate to the strength and reliability of the connection
• In case you are using Wi-Fi connection, the number of devices connected to the same network or area might affect its performances

Try the following troubleshooting to minimise latency or connection issues in the future:

• Always make sure you have the latest official version downloaded from the store
• Try swapping from Wi-Fi to your mobile data connection, or vice versa
• Restart your router to make sure it hasn't become overburden with data
• If possible, disconnect any device from the network or close programs (such as P2P, streaming or ongoing download) that might be using considerable amount of your bandwidth
• Avoid playing while traveling, for instance in a moving vehicle or on underground public transport
• Avoid playing with VPNs
• Perform connection tests and make sure there aren’t network issues with your Internet provider. You can check the quality of your Internet connection by doing a test here: http://www.speedtest.net/. This tests the quality of your Internet connection, please note if you Line Quality scores below a grade A then you are more likely to experience a lost connection.

Also, consider performing the following troubleshooting steps:

• Android Troubleshooting
• iOS Troubleshooting 📱
• Browser Troubleshooting 🌐

Additionally, we suggest you to look into the available apps for your device to perform following actions:

• Set a password for when someone tries to open the application
• Junk file cleaning
• Phone boost
• Battery saver
• App to record/make a video of your gaming experience 

We hope this helps!