We know at times it can be really frustrating when you're trying to buy that promotional pack and your payment won't go through. We've compiled some tips and resources here in order to help you get the deal as soon as possible.
Google processes all payments made through the Google Play store. To resolve any related purchasing issues, please consult Google’s Support site here.
Emergency troubleshooting:
Payment method greyed out / “not eligible”
1) If you are trying to pay with a credit/debit card, check the expiration date & billing address:
- Sign into payments.google.com
- In the left-hand navigation, select “Payment Methods”
- Check the card’s expiration date and billing address
2) Check if the billing country and the legal country at payments.google.com match
- Sign into payments.google.com
- In the left-hand navigation, select “Payment Methods”
- Check the payment methods’ billing country
- In the top right corner, click on the “gear” icon to access the “Settings” page
- Check the legal country
3) Try a different payment method
Payment method is declined by the card issuer or carrier (usually “Payment method declined” error triggered):
Contact card issuer or carrier OR try a different payment method.
Apple
Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order.
If you’ve made an order that has been processing for 24 hours or more, please contact iTunes Support here.
If you are not waiting on a purchase, please check the iTunes in-app purchase restriction guide for further information.
We hope this information has been helpful - feel free to reach out to us at anytime using the button below for further support.
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