Game assets/objects are not being displayed correctly - How to proceed

Our team works tirelessly so you can have the best possible experience every time you play 8 Ball Pool. However, once in a while, something unexpected may happen.

Should you see yourself in a situation where the game assets are not being displayed correctly during your match - like black squares instead of balls, or duplicated objects - please follow the procedures below:

• Update the game and system software: Ensure that both the game and your device's software are up to date.
• Check storage and memory: Free up device storage by deleting unnecessary apps, files, or media.
• Close any unused apps running in the background to free up device memory.
• Clear the game’s cache or data: This can sometimes resolve bugs and improve performance.
• Restart your device: A simple restart can often fix performance issues by refreshing your system.

If these steps do not help, try deleting the app, restarting your device and reinstalling it. Before reinstalling, make sure your game account is linked to a login option, so you won’t lose your progress. (More details on keeping your account safe here)

We appreciate your collaboration!