Browser Troubleshooting 🌐

Please use the troubleshooting below if you have any items in game that are not loading correctly, if you are not able to sign in or if you are just getting a blank page.

If issues are still persisting, make sure to try a different browser and make sure all extensions are turned off

• Restart your game
• Clear the Cache/Internet temporary files
• Update your browser to the newest version

How to clear Cache:

Google Chrome (check also Google Support page)

1. Click the menu button at the top right-hand corner
2. Select Tools > Clear Browsing Data
3. Select Empty Cache and Delete Cookies and other site and plug-in data

Firefox – Windows (check also Firefox Support page)

1.   Click the menu button and select "Settings"
2.   Select the Privacy&Security panel
3.   In the Cookies and Side Data click Clear Data
4.   Check Cookies and Site Data and Cached Web Content
5.   Click "Clear"

Firefox - Mac OS (check also Firefox Support page)

1.   Click the menu button and select "Settings"
2.   Select the Privacy&Security panel
3.   In the Cookies and Side Data click Clear Data
4.   Check Cookies and Site Data and Cached Web Content
5.   Click "Clear"

Microsoft Edge (check also Microsoft Edge Support page)

1.   Click the History icon.
2.   Go to the options menu (the three dots)
3.   Select the link labeled Clear all history.
4.   Check the boxes for each item you want to clear and select the time frame.
5.   Click the Clear button.

Safari

1.   In the menu bar, click Safari > Empty Cache
2.   Click "Empty" when prompted to remove the cache.

Internet Explorer ( check also Internet Explorer Support page)

1.   Go to Tools > Safety > Delete browsing history
2.   Under Temporary Files click the "Delete" button.

How to update:

Chrome

Firefox

Microsoft Edge

Safari

Also, make sure to perform a Lost Connection Troubleshooting 📶 to minimise latency or connection issues.

Note: if you use Puffin Browser or other browsers not mentioned, we recommend using one of the other options. Our games are not optimised for Puffin or other browsers and as such, you may run into unwanted issues. Make sure to always use one of the browsers mentioned above for the best gaming experience!

We hope this helps!