Troubleshooting Lost Connection Issues

How to Fix Your Connection to Our Game Servers

 

If you have received a lost connection error message while playing a Miniclip game there may be a problem with your local connection to our game servers.

 

Let's try to see if it could be a temporary issue with your network. Here are some steps you can try:

 

1)  Test your router. Try connecting your computer directly to your Modem.  Please note wireless connections are not recommended for online gaming. To ensure reliability, make sure you are using a wired connection to the internet while playing online;

2)  Close down other programs (especially P2P programs) while you are playing to get the best results;

3)  Check to see other computers or devices (Tablets or Phones) on your local (home) network are not using up the bandwidth needed to maintain your connection to the game server;

4)  Check to see your ISP is not blocking or restricting your connection (this frequently happens in the evenings between 5pm and 11pm) Please test at other times of the day and see if you have the same issue;

 

You can check the quality of your Internet connection by doing a test here: http://www.pingtest.net/ 

 

This tests the quality of your Internet connection, please note if you Line Quality scores below a grade A then you are more likely to experience a lost connection.

 

Hope this helps!

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